Complaints procedure

We have a Code of Conduct which sets out details about CLA, its licences and licence fees and the standards of behaviour and service it aims to achieve in its dealings with licensees and other copyright users.

If you wish to make a complaint to CLA about the service you have experienced:

All complaints must be made in writing (sent by post or as an electronic attachment to an email) and must provide:
•    your name and address (if an individual);
•    the name and address of your organisation making the complaint and your position within the complainant organisation.

You must indicate the nature of your complaint and address it to:

The Copyright Licensing Agency Ltd

Barnard’s Inn

86 Fetter Lane



For letters sent as an electronic attachment please send it to:

We belong to the Ombudsman Services scheme for Copyright Licensing, which is an independent dispute resolution service.  If we are unable to resolve your complaint, Ombudsman Services may be able to help. For more information visit

Read the full CLA Code of Conduct 

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