CUSTOMER SERVICES SUPERVISOR
London, EC1
The Copyright Licensing Agency Limited (CLA) licenses organisations to copy and re-use extracts from print and digital publications on behalf of authors, publishers and visual creators. We are at the forefront of the rapidly developing fields of intellectual property and electronic rights management.
We currently have an opportunity for a Customer Services Supervisor (Business & Government) to join the CLA on a 6 month fixed term contract. The primary focus of this position will be to supervise and lead the Business & Government section of the Customer Services Department, ensuring that invoicing is done accurately and according to budgeted schedule. In addition, the role will require you to ensure that renewal documentation is issued on time, accurate customer records are maintained, and all customer enquiries are dealt with and resolved in a swift and satisfactory manner.
You will also be expected to support the Head of Customer Services in the compilation of management reports.
Key skills required:
- Excellent customer focus
- Well developed written and verbal communication skills
- Good numerical and data analysis skills
- Ability to develop and motivate a successful team
- Highly accurate with good attention to detail
- High standard of administration and organisation skills, with ability to create and
maintain new and improved systems of working - Ability to manage staff effectively and achieve results
- Intermediate/Advanced level of MS Word and Excel
- Ability to work well under pressure
The successful applicant will have to demonstrate significant experience of supervision or team leadership, as well as relevant experience within a customer service environment. Experience of working with customer databases and order/invoice processing is desirable.
To apply please send a letter of application detailing how you meet the key skills and criteria for the role, along with a copy of your CV, to Susan Ninan (HR Administrator) or e-mail: recruitment@cla.co.uk. If you have any questions regarding the role, please contact the HR department. The closing date for applications is noon on Wednesday, 25 January 2012.
